Once payment is received, the Wiz will attend at your site, install a backup plugin and create a site backup* in order to be able to restore to pre-service status. The Wiz will then inspect the site, complete the requested task, or repair the single issue or problem. Finally, the Wiz will make a second backup of the site when the task is completed. If the wiz cannot fix the problem your payment will be refunded immediately and, if necessary, the backup will be restored.
*providing site is operable. If not, first backup will be made after site operation is restored. Every reasonable effort will be made to preserve site for restoration to original pre-service condition should it become necessary.
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