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The following terms of service form a binding portion of any undertaking between Stephen B. Henry and the client. You should read them carefully and completely before commencing any project and/or making your first payment.
For projects with a value of $200.00 or less, full payment is due in advance of work commencing. Projects with a value over $200.00 may be paid in two amounts; half in advance of work commencing and half when the project is substantially* complete.
All prices are in U.S. dollars. Payment by PayPal (account: firstname.lastname@example.org) is the only method unless otherwise agreed to in advance. Alternate payment methods which may be accepted include personal or business checks drawn on a U.S. bank, or a U.S. or International money order drawn in U.S. funds. Work will not commence until funds have cleared.
Canadian residents/businesses should contact Steve in advance. He have other payment options available in Canada (and in Canadian funds).
Projects on behalf of foreign clients are gladly accepted, however please contact us first regarding acceptable payment methods. They will vary depending on your location. This also applies to U.S. and Canadian residents living abroad.
All payments, both U.S. and foreign, are non-refundable, so be sure you completely understand the nature of any project before you send funds. You hereby agree not to make refund claims through PayPal, your credit card, or any other means and accept this statement as proof of your agreement.
Unless otherwise specified, delivery of the completed work is via the Internet, usually by copying and/or downloading the finished work from Steve’s server to your computer.
In some cases, as with a website for example, the finished work will be installed on Steve’s server or, in some instances, another server where it will be used. Note that not all products (ie: template filler form, etc.) are available for other server installation. Please be sure you have clearly discussed and resolved hosting issues with Steve. There may be additional charges, including for domain name registration and/or hosting services, or fees for installation other than on Steve’s server, and for 3rd-party products like themes and plugins.
Installing pages on your behalf directly on eBay, or another selling site, or on your website, will require access to your account (Steve suggest changing your password during the project and changing it back when he is done) and will be charged at Steve’s standard hourly rate. Please consider this amount added to the original quotation if this is a service you will require.
Although Steve typically maintains backup or display copies of any work for long periods of time, he do not guarantee to maintain a copy of any work beyond 30 days after final completion and delivery. If a copy is available, a replacement in case of loss will be provided at a nominal charge.
A copy of the completed work can also be obtained on CD, delivered by first class mail, sometimes included with the original project or for an extra cost. If this is an extra cost item, please let Steve know in advance that you will want a CD copy and include the funds for this service with the initial project payment.
Communication is of the utmost importance to the success of any project. Steve will always reply personally to all emails and usually within twenty-four hours from when they are received. Like most people today Steve’s receive a large number of SPAM emails and it is sometimes possible for important messages to go astray. If Steve doesn’t get back to you in what you believe is a reasonable time then please resend your original email again or otherwise contact Steve.
When contacting Steve by email it is best if you put STEVE, in capital letters, in the subject line along with a suitable actual subject. It is possible for emails with no subject to get missed. Including a subject something like: “STEVE: Our Website Project” will be more likely to get Steve’s prompt attention.
Please contact Steve any time by email at: email@example.com. Steve will gladly discuss proposals or on-going projects by email, facebook messenger or live call, or Zoom live-stream meeting. Steve’s phone number is available on his website contact page or send him yours with a good time to call.
Steve’s projects may include custom design and hand coding that produces clean, efficient and effective results. Steve’s custom work takes more time than out-of-the box cookie-cutter web design, but ensures a unique, professional presentation for your business. Steve creates each project individually as per the consultations he has with you, and the input you provide. Steve treats your project with care and concern for quality, design and function. He promises to spend as much personal time with you and your project as needed to produce the results you expect. The functionality of his work is guaranteed for the purpose for which it is designed.
Most of Steve’s website work is based on the WordPress open source platform with theme, plugins, content, and custom elements added. Steve uses selected themes and Elementor Pro site builder to produce unique design elements. This is a robust, secure, and extensible platform which he recommends for most website projects. If, for some reason, you do not wish to use WordPress, please let us know before work on your project commences.
Your input into the design process at the earliest point is very important. The more you can tell Steve about what you want your finished template, pages, website or graphics to look like, the better he can create the look and feel you desire. Sometimes you will have no idea about what the finished project will look like. Steve will work with you to determine a direction to take in order to produce satisfactory results.
Template, page or website content can often be created for you but is typically provided by the client. Page content usually means text but also includes images, banners and other graphics, audio and video files, and links. Steve will review any client-provided content for accuracy, errors and omissions, but responsibility for all content is solely that of you, the client. Updates, or fixes, to customer provided content may incur an additional fee. Please be sure to proof all content you send for the project.
Although Steve will gladly make any minor changes required throughout the project in working towards your desired result, major re-designs, multiple “let’s try this” requests, or design changes towards a completely different look, after considerable time and effort has been spent on the original, may increase the project cost. Just like building a house, when the foundation and framing are in place, it is very difficult to change the room layout. Please let Steve know about desired changes at the earliest point possible.
Graphics, including backgrounds, used in Steve’s projects can come from any of five sources,
Steve and his team will gladly tackle any graphic project you might have. Please speak to us about your specific needs. Please see the copyright section below for details regarding ownership. In the unlikely event that any stock graphic Steve provide needs to be replaced for copyright issues at any future time, Steve will provide a suitable replacement at no additional cost to you. Replacement of graphics provided by you may incur additional cost.
One of the more frequent questions Steve is asked is, “how long will it take?” Your project is important and Steve is committed to completing it within reasonable time frames. Good work takes time and relies on good communication and other factors. Please discuss any time constraints with Steve before the project commences. Steve will provide an estimate of completion before starting work on your project. He will notify you if the project appears to be running long. Please understand that human factors such as illness can cause project delays and are not grounds for voiding a project or other undertaking.
A reasonable number of adjustments to things like color or font, may be requested throughout the project and up to 30 days after substantial completion*. These will be made without charge. Excessive or major changes, do-overs, and any changes, updates or additions requested after this initial period, will be billed at Steve’s standard hourly rate, by the quarter hour, and with a minimum billing of one half hour.
Template filler forms, whether used with a custom template created by Steve or with a template of your own, require hosting on our server. This is due to proprietary functions in the coding of the “engine” that drives the filler form. This hosting is billed separately for each twelve month period and is payable in advance. The first three months hosting is included in the filler form project price.
Hosting and maintenance is extra for websites, though usually quoted for the first year in the original project price. Prices will vary with site size, expected transfer rate, number of scheduled changes/updates, etc. Please ask for a quote.
Steve operate his own professional Internet server(s) with complete support for web hosting, file storage and transfer, email, web-mail, statistics and more. He also offers hosting through 3rd-party providers. Steve can offer individual control panel access to web hosting accounts or provide full management and support. Steve will gladly quote on any and all project needs.
You are most welcome to contract your own hosting service if you prefer. Please check with Steve before work commences as there are some hosting services we will not work on and there may be specific requirements to support the project.
All work produced is covered under the copyright laws of the United States of America and all other signatory countries to the international copyright convention. When payment in full is received for your project you are granted an exclusive license to use our work, as designed, for your personal or business needs and within any usage terms specified in the project. All copyright of the coding, original design and graphics and any other original portions of the project remains with Stephen B. Henry. No work produced by Stephen B. Henry may be resold or otherwise distributed without permission. Stock graphics remain in the public domain and can, therefore, be used in any manner whatsoever. The copyright for licensed graphics remains with the originator and these graphics may not be used elsewhere. The copyright on all original coding, content, and design components of the project is retained by Stephen B. Henry.
Our “design by” graphic or text notification, and a link to this website (see bottom of this page) and/or any other copyright notice must be retained on the work for as long as you continue to use it. You may not change or modify any Stephen B. Henry created work without permission, nor may you use any such work as a design pattern for work you intend to produce and sell. Although our clients have found us to be very easy going and generally agreeing to any changes or other requests, we take our copyright position seriously and will take any legal action required to protect our proprietary property and other rights. It is a myth that items posted on the Internet are without copyright protection.
You may provide graphics and other content for use in your project or even a complete template for inclusion in a template filler form. It is up to you to assure that use of such material is permitted. Copyright of such material remains with you or any other copyright holder. You are solely responsible for any claim that arises against any such material provided by you.
You further agree that Steve may use any project work, including graphics, copyrighted or otherwise, provided by you, for promotional and/or display purposes to show and represent the kind of work Steve does. No compensation shall be offered to you for such promotional use, and Steve may continue to use the project work at any time even if you cease to use the work yourself or discontinue any service(s) Steve may otherwise provide.
Stephen B. Henry guarantees that all HTML, PHP, MySQL and other coding used in your project will work correctly on the auction site or website hosting for which it was created, and that it complies with all host site rules and regulations at the time it was created. Should any problems arise relating to these issues Steve will make suitable changes free of charge.
If the host site makes changes to their site coding or rules which causes your template, website or other pages or content to no longer work or display correctly, or require change in order to meet new rules, Steve will update any coding required to make the work compatible with the host site changes for as long as you use the material provided in this project, for a small charge.
Note: user-provided content (ie: description text, images, terms and link destinations, etc.) and user-specified or provided coding are not covered under this guarantee, nor are changes to provided URLs or links from image hosting sites. Should required services, such as PHP or MySQL, no longer be available at your chosen website host, you may be required to change hosts, at your cost, in order to use features reliant on these services. Steve can and will provide site migration services, if necessary, at our current rates.
Steve also guarantees original HTML, PHP, MySQL and other coding to be free from defect for as long as you use your template, website, other pages, or content. Should any problems arise related to original coding errors, Steve will fix or re-code the work free of charge.
All HTML, PHP and/or MySQL coding or references used in your project work are compatible with these language standards current at the time the work is done. Changes to these languages subsequent to our work being completed are outside of our control and any problems resulting from such changes are not covered by any guarantee stated here nor otherwise implied.
Note that third-party content management system (CMS) packages, such as WordPress, Joomla, Drupal, and others, and their associated themes, templates, or plugins, are not covered by this guarantee. The same is true of all other third-party work obtained through or provided by others unless it has been directly commissioned by Steve.
Due to the heavy front-end loading of the work provided, no refund of any deposit or other fees is offered once work has commenced. On multiple payment projects, each subsequent payment acknowledges that all previous work is satisfactory.
If you have questions about this guarantee, or any other statements made on this page, please contact Steve for clarification.
* The term substantially complete means the point at which the project is ready for use and/or posting and is made available for electronic delivery or when it is ready to be installed on the hosting server. Additional work may still be required to fully complete the project, but it is, at this point, functionally ready to use.